by Pat Hammond on Thursday, June 20, 2019
Remember when you had that desk job and tech support was only a phone call away?
It was awesome, right?
It didn't matter if you accidentally clicked an email attachment that let loose a virus on the entire company network or if your computer refused to boot after an update. All you had to do was pick up the phone and the IT guy would calmly walk you through the simple solutions before making the long trek from the basement to your cubicle.
And he made it look so easy.
A few mouse clicks, maybe pop a thumb drive in a USB port and everything started working.
Too bad it's not that simple in the real world.
When you're a bootstrapping small business owner a blue screen of death can mean lost work and hours spent trolling chat rooms trying to decipher geek speak to find out if the evil blue screen is the result of a glitchy Windows update, failing hard drive, or a virus.
What if I told you that of all the hats you wear as a small business owner, IT technician is one you can afford to hand off to someone else?
Located at 169 Loudon Road in Concord, Computer Repair Today has the tech solutions you need at a price you can afford.
In addition to standard data backup and restoration, owner Kevin Eng and Senior IT Repair Manager Nick Killam can troubleshoot your onery computer, replace cracked screens on phones and tablets, and scrub viruses from your laptop.
Need a new hard drive? No problem.
They can replace your old drive and transfer your data to the new one.
Not sure what's wrong with your computer?
Computer Today offers a very competitive diagnostic service.
Starting at $60, they will do a full scan of your hardware and software to track down the cause of your computer woes.
Eng says it's not uncommon to find a machine with multiple viruses or a combination of hardware and software issues.
He says anti-virus programs help with prevention, but the best way to protect yourself from potential hardware or virus problems is to have a recent, pre-infection backup of your critical files. And in the case of ransomware, it's the only way to restore your system without paying the ransom.
While Killam says virus removal is their most requested service, Eng believes that sales of refurbished laptops will soon catch on with budget-conscious consumers.
Computer sales, specifically refurbished laptops, desktops, and tablets, is a service Eng added when he bought the business three months ago.
He says the biggest misconception about refurbished computers is that "most people automatically think refurbished means that the computer was returned because it was broken."
The truth is that a refurbished computer can be anything from a birthday gift returned because it wasn't the model the recipient wanted to a corporate computer turned in for an upgrade.
Large companies often lease fleets of laptops and desktop computers with top of the line features and turn them in for newer models at the end of the contract.
Businesses like Computer Repair Today buy these pre-owned computers for resale.
Eng says his team rigorously tests all previously owned computers, something, he points out, that you don't get with a brand new off the shelf model. Any component that fails testing is replaced to create a modestly priced machine perfect for consumers on a budget.
All Computer Repair Today refurbished computers come with a full 90-day guarantee
This is a particularly good option for people who need a low-cost workhorse unit.
People see new computers that cost $1,500 and think parts must be expensive, but they're wrong. It's not 1999, hard drives and memory are cheap.
You can buy a solid, quality assured laptop from Computer Repair Today for as little as $150 and make significant upgrades to RAM or the hard drive to end up with a laptop capable of gaming or editing graphics for less than a third the cost of a new machine.
Even better, buying refurbished keeps a fully functioning unit from ending up in the landfill. Considering all the toxic substances found in circuit boards and housings, it's a win-win for everyone.
And for those adventurous souls who want to try a DIY solution, Eng also has an active YouTube channel featuring the good, the bad, and the ugly of upgrading and repairing computers, phones, and tablets.
Most people buy into the stereotype of tech guys being quiet loners, but Eng and Killam are both engaging. They lead with a smile and laugh with customers. They understand the frustration that comes with a broken computer and instill the confidence people need to entrust their precious pictures, memories, and files. And they do it at a price anyone can afford.
The bottom line is that in many ways computers are like cars. We all know how to use them, but few of us know how to service them. If you're looking for some hands-on tech support or need to find a high-end computer on a start-up budget, give Computer Repair Today a call.
You can reach them ator find them on social media.